Helpdesk Senior Associate Job in Optimus Global Services Ltd at Noida

Provide L2 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat Activities include recognition research isolation resolution follow up steps Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure Strong troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc

Sound knowledge of ITIL best practices around Incident Request Management procedures 

Job Segment Consulting Help Desk Information Technology Technology