Helpdesk Support Representative Jobs in Pune - Ivalua

Helpdesk Support Representative
Any Graduate, Other Course
0 to 3 yrs
Last Date 21 Dec 2020
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Ivalua - Job Details

Date of posting: 23 Oct 20
Help-Desk Support Representative – Chinese Mandarin

Key Responsibilities
  • Answer customer phone calls, emails and tickets for technical support
  • Analyze and qualify issues from our customers
  • Resolve customer tickets in line with our procedures and internal tools
  • Transfer complex requests to our maintenance team (support level 3, also located in Pune) and follow the incidents requiring greater expertise
  • Communicate the progress and resolution to our customer

Skills You Need To Succeed
  • You speak several languages. You enjoy being in contact with customers and have a great sense of service
  • You have a university degree with good communication skills (written and verbal) and fluently speak English, Mandarin and Hindi.
  • At least 2-5 years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment
  • We will train you for the IVALUA BUYER software package, which is the software suite for companies in the sourcing/procurement domain.

Knowledge/Skills/Tools/Languages Required
  • Excellent written and verbal communication skills, Good interpersonal skills, spoken and written Chinese Mandarin, spoken and written English, spoken Hindi
  • Good knowledge of the IT software tools (pack office, e-mails, internet and customer support tools) and interest for software applications

Desirable Skills
  • Knowledge of the procurement industry
  • Multilingual - other Asian national languages would be a big plus for future customers in the APAC region
Preferred Education
  • Bachelor's (BS) degree with certificates in Chinese Mandarin

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Job Category : Recruitment
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Ivalua

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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Ivalua recruiting Helpdesk Support Representative Experienced(0 to 3 yrs) candidates candidates nearby Pune.Ivalua vacancies for Helpdesk Support Representative is recruited through Written-test, Face to Face Interview etc.
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