Helpdesk Support Representative Jobs in Pune - Ivalua
Helpdesk Support Representative
Ivalua
Expired
Posted: 23 Oct 20
Job Description
Help-Desk Support Representative – Chinese Mandarin
Key Responsibilities
Key Responsibilities
- Answer customer phone calls, emails and tickets for technical support
- Analyze and qualify issues from our customers
- Resolve customer tickets in line with our procedures and internal tools
- Transfer complex requests to our maintenance team (support level 3, also located in Pune) and follow the incidents requiring greater expertise
- Communicate the progress and resolution to our customer
- You speak several languages. You enjoy being in contact with customers and have a great sense of service
- You have a university degree with good communication skills (written and verbal) and fluently speak English, Mandarin and Hindi.
- At least 2-5 years of relevant experience in the helpdesk domain, tracking and qualifying customer requests, ideally in a software environment
- We will train you for the IVALUA BUYER software package, which is the software suite for companies in the sourcing/procurement domain.
- Excellent written and verbal communication skills, Good interpersonal skills, spoken and written Chinese Mandarin, spoken and written English, spoken Hindi
- Good knowledge of the IT software tools (pack office, e-mails, internet and customer support tools) and interest for software applications
- Knowledge of the procurement industry
- Multilingual - other Asian national languages would be a big plus for future customers in the APAC region
- Bachelor's (BS) degree with certificates in Chinese Mandarin
Job Particulars
Role hr admin
Education Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1022449
Job Category Recruitment
Locality Address
State Maharashtra
Country India
About Company
Ivalua
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