Hindi / Telugu / Malayalam / Kannada - VOICE PROCESS - Job Description!!!!
Job Title: Customer Care Representative ( Inbound/Outbound Voice Process)
Job Location: Chennai
Scope
Primarily to manage Inbound, outbound and EMail/NonVoice Contact Center Operations for providing support to Airtel Retail Stores for Prepaid and Postpaid products:
Inbound Desk / Outbound:
Hotline support to Airtel retail center representatives.
EMail/SR to be raised for cases which cannot be resolved on incoming call.
Follow-up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution
Updating and close looping of issues with respective Airtel retail center representatives.
Email Desk:
Response to emails sent by Airtel retail center representatives.
EMail/SR to be raised for cases which needs inputs and support from backend teams.
Follow up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution
Updating and close looping of issues with respective Airtel retail center representatives via emails.
Service provider needs to support for issues and queries including but not limited to following scenarios:
AV related issues
Activation related issues
NMS related requirements
Provisioning related
MNP Cases
Payment related issues
Data Issues
Please call Hemanth for more info.
Please send resume to - Hands HR Team
Contact Info.
Phone No. 9715166618
Email Id: hemanthbhathad@gmail.com.
