ADITHYA IT SOLUTION PVT LTD jobs for HIRING DIGITAL BANK EXECUTIVE IN SALEM in Salem. Last Date to apply: 07 Jun 2025

Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding.

·         Qualification: Degree/Diploma

·         Age below 30

Key Responsibilities:

1. Customer Support and Assistance:

   • Assist customers in navigating and utilizing the bank’s digital banking platforms, including mobile banking apps, internet banking, and other online services.

   • Respond to customer queries and complaints related to digital banking services, resolving issues efficiently via phone, email, chat, or in-person support.

   • Help customers with onboarding to digital banking services, ensuring they understand features and functionalities such as money transfers, bill payments, account management, etc.

2. Product Promotion and Sales:

   • Promote and sell the bank’s digital banking products such as mobile banking, e-wallet services, online account opening, online loan applications, and investment tools.

   • Educate customers on the advantages of using digital banking solutions and help them adopt these services for everyday banking needs.

   • Work towards achieving sales targets related to digital product sign-ups and active user growth for digital banking platforms.

3. Troubleshooting and Issue Resolution:

   • Troubleshoot technical issues related to digital banking platforms and escalate more complex issues to the technical support team when necessary.

   • Provide prompt resolution to issues such as login problems, transaction failures, and app functionality problems.

   • Follow up with customers to ensure that their issues are fully resolved and ensure customer satisfaction.

4. Digital Banking Adoption:

   • Actively engage in driving the adoption and usage of digital banking services among both existing and new customers.

   • Identify opportunities to upsell digital services based on customer needs (e.g., offering e-wallets, mobile banking, and investment tools to customers using traditional banking services).

   • Provide feedback and insights about digital banking user experiences to help improve the platform's features and customer experience.

5. Compliance and Security:

   • Ensure that all digital banking services are provided in accordance with relevant banking regulations and the bank’s security protocols.

   • Educate customers on security best practices, such as password management, transaction monitoring, and safe usage of online banking.

   • Monitor and report any suspicious activities related to digital banking to ensure that the bank’s online services remain safe and compliant with regulatory standards.

6. Product Training and Updates:

   • Stay updated with the latest developments in digital banking technologies and banking regulations to provide customers with accurate information.

   • Participate in regular training and development sessions to ensure proficiency in offering new digital products and services.

   • Conduct training for new customers on how to use the bank’s digital platforms and tools effectively.

7. Data Management and Reporting:

   • Maintain accurate records of digital banking transactions, customer interactions, and issue resolution outcomes.

   • Monitor and analyze digital banking usage data to identify trends, customer preferences, and areas for improvement.

   • Prepare regular reports on customer engagement, adoption rates, and the overall performance of digital banking services.

8. Collaboration with Other Teams:

   • Work closely with the marketing team to create campaigns that promote digital banking services and drive customer engagement.

   • Collaborate with the IT team to ensure that digital banking platforms are functioning smoothly and are continually improving in line with customer needs and technological advancements.

   • Provide insights to the product development team about customer feedback and feature requests.

1. What are the job requirements to apply for this HIRING DIGITAL BANK EXECUTIVE IN SALEM job position?
   
   • Ans: A candidate must have a minimum of 0 to 2 year experience as an HIRING DIGITAL BANK EXECUTIVE IN SALEM


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BE/B.Tech, BSc
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 and 22000 Monthly. The Salary will depend on the interview. This HIRING DIGITAL BANK EXECUTIVE IN SALEM is a Full Time in Salem.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This HIRING DIGITAL BANK EXECUTIVE IN SALEM is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the HIRING DIGITAL BANK EXECUTIVE IN SALEM position?
   
   • Ans: There are immediate 1 job openings for HIRING DIGITAL BANK EXECUTIVE IN SALEM in our Organisation.