Hiring For UK/US shift Customer Service (Fluent English) Fixed weekend Off @SURAT Jobs in Surat - Votiko

Job Summary:

The Job requires interacting with customers over chats and emails to ensure all issues are resolved to the customer.

The job requires them to understand the customer's problem accurately, follow the established

procedures to resolve the problem, and communicate with the customers.

Skill Set Required:

•             Excellent Communication Skills in English

•             Good Understanding ability.

•             Responsibility of monitoring, Call tracking for responses from the administrative team so call returns are done in a timely fashion.

•             His responsibility is to Follow-up with participants within a

Roles & Responsibilities:

•             Should be able to answer to emails timely ensuring adherence to the process standards.

•             Follow up customer calls made wherever is necessary

•             Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•             Attend mandatory training sessions to stay updated on product or company policy changes

•             Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

•             Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT