Hiring Team Leader For TBSS Tata Business Support Services Jobs in Chandigarh - Arch Recruiters

Hiring Team Leader For TBSS Tata Business Support Services

Arch Recruiters

2 to 3 Years

300000 - 350000 Yearly

Expired

Posted: 13 Feb 17

Job Description

JOB RESPONSIBILITIES :

Position : Team Manager

Analyze various reports to enhance productivity and conversions

Motivate and implementation of the company R & R programs.

Improve quality of service and increase client delight.

Achieve KPI and productivity targets for the team.

Monitor and maintain quality of interaction with customers.

Prepare and submit periodic Team performance reports.

Prepare and maintain appropriate TL documentation @ regular interval as per ISO standards.

Call handling to develop first hand sensing of customer pulse and manage irate customers.

Audit Calls and identify the training requirements of each Team Member.

Motivating each Team Member, guiding, monitoring their performance and implementing corrective
Actions as required.

Identifying the training requirements of each Team Member and providing the same in the appraisal
Sheets.

To ensure that at no point in time the team lacks supervision.

Real time monitoring of CMS for the team to answer maximum numbers of calls.

Handling team & shop floor escalations calls and providing end to end resolutions.

Attending call calibrations with quality and training team.

Preparing monthly TL review to gauge individual and teams performance.

Client interaction as and when required; incorporate feedback into the system.

Give timely & real time feedback with a view towards improving Operational and individual efficiency.

Administratively manage a team of Customer Service Executives along with their performance.

Education Qualification:- Any Graduate
Minimum Experience:- 2Yrs relevant experience( preferably form BPO)

Job Particulars

Role bpo telecaller

Education BE/B.Tech

Who can apply Experienced (2 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id273042

Job Category BPO

Locality Address

State Chandigarh

Country India

About Company

Arch Recruiters is a recruitment consultancy based in Mohali.
We are providing manpower to various industries viz. BPO/KPO, ITES, Education, Immigration, Real Estate etc.

We manage the whole interview process, relaying feedback, sending candidates to clients and job opportunities to candidates.
We are the mediators between a candidate and a corporate and expert in negotiating the best deal possible between the two.
We do not charge anything from the

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