Hospital Receptionist - Kalwa Jobs Opening in Dharmaveer Anand Dighe Heart Care and Uro Care Center - Unit of Platinum Hospitals Private Limited at Kalwa, Mumbai
Job Description
Greet patients, visitors, and staff in a courteous and professional manner.
Manage patient check-in and check-out processes efficiently.
Answer and route incoming phone calls; respond to inquiries with accurate information.
Schedule and confirm patient appointments using the hospital management system (HMS).
Register new patients, update existing patient information, and verify insurance details.
Handle billing queries, co-payments, and assist with payment processing.
Coordinate with medical, nursing, and administrative teams for smooth workflow.
Maintain confidentiality of patient records and comply with hospital policies.
Manage waiting area to ensure comfort and timely assistance to patients.
Address patient complaints or concerns with empathy and escalate when necessary
Key Responsibilities:
1. Patient Reception and Registration:
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Greet patients and visitors in a courteous and friendly manner.
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Register new and returning patients by collecting personal details, insurance information, and medical history as per hospital protocol.
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Generate and assign patient ID numbers and maintain accurate registration records.
2. Appointment Scheduling:
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Manage the hospital’s appointment system efficiently using hospital management software (HMS).
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Schedule, reschedule, and cancel patient appointments for doctors, diagnostic tests, or procedures.
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Inform patients about their appointment timings, required preparations, or documents to bring.
3. Telephone and Inquiry Handling:
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Answer incoming phone calls promptly and professionally.
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Provide information regarding hospital services, departments, timings, and policies.
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Direct calls to the appropriate departments or staff and take messages when necessary.
4. Documentation and Data Entry:
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Maintain accurate and updated patient records in both physical files and digital systems.
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Ensure that all documentation such as consent forms, ID proofs, and insurance details are collected and recorded.
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Handle administrative paperwork including admission and discharge forms, OPD slips, and referrals.
5. Billing and Payment Support:
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Coordinate with the billing department for fee collection, receipts, and invoice generation.
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Explain billing procedures, payment options, or insurance coverage to patients when needed.
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Assist in the verification of insurance details or pre-authorizations as per hospital policy.
6. Visitor Management and Coordination:
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Issue visitor passes and enforce visitor guidelines and timings.
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Coordinate with security or support staff to manage waiting areas during peak hours.
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Provide directions or assistance to patients and visitors within the hospital premises.
7. Coordination with Hospital Staff:
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Liaise with doctors, nurses, lab technicians, pharmacy, and administrative departments for smooth workflow.
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Keep track of doctors’ schedules and inform them of changes or urgent appointments.
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Notify departments of new admissions or emergency walk-ins.
8. Emergency and Special Cases Handling:
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Handle emergency patients with prompt registration and minimal delay in coordination with the triage or ER team.
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Maintain composure during high-pressure situations, such as medical emergencies or patient complaints.
9. Compliance and Confidentiality:
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Follow hospital policies on patient confidentiality and data protection (HIPAA or local equivalents).
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Maintain cleanliness and professionalism at the front desk at all times.
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Adhere to infection control and hygiene protocols while interacting with patients.
More information about this Hospital Receptionist - Kalwa Job
Please go through the below FAQs to get all answers related to the given Hospital Receptionist - Kalwa job
- What are the job requirements to apply for this Hospital Receptionist - Kalwa job position?
- Ans: A candidate must have a minimum of fresher as an Hospital Receptionist - Kalwa
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Hospital Receptionist - Kalwa is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Hospital Receptionist - Kalwa is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Hospital Receptionist - Kalwa position?
- Ans: There are immediate 1 job openings for Hospital Receptionist - Kalwa in our Organisation.
