Hotel Front Office Executive Jobs in Moradabad - Hotel Mansarover Paradise
Job Description
Position Summary:
Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.
Special Skills and/or Abilities:
- Excellent interpersonal communication and customer service skills.
- Maintains professional appearance and demeanor at all times.
Job Description (continued) Essential Functions include but not limited to the following:
- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, or entertainment reservations for guests
- Deposits guests’ valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay.
- Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
- Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Works toward a 90% walk-in conversion rate goal.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.
Job Particulars
Role steward hospitality
Education B.Com, BA, BBA/BBM, BCA, BDS, BEd, BHM, BSc, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id251176
Job Category BSc/BCA/BBM , Others
Locality Address
State Uttar Pradesh
Country India
About Company
Hotel Mansarover Paradise is strategically located at a distance of about 2 kms from the Moradabad Railway Station and about 162 kms from New Delhi ISBT. The hotel is only 5 minutes drive from the nearest railway station and is well-connected with the Capital of India via NH-24. Enjoy easy access to many businesses, government offices and near-by attractions such as Corbett Wildlife Sanctuary, Girjia Devi Temple and Nainital Hillstation. Ideal for both corporate and leisure guests, the hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff.
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