Hotel Front Office Executive Jobs in Tirupati,Vijayawada,Visakhapatnam - OYO Rooms

• Helps & Assist the Hotel Manager with daily tasks
• Takes charge of the Hotel when the Hotel Manager is not around
• Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out, when the Hotel Manager is unavailable).
• Handles all guest complaints including managing guest’s queries.
• Escorts Guests to their respective assigned rooms + luggage
• Takes the initiative to create suitable and relevant Guest interactions
• Takes the initiative to take care of guest requests
• Responsible for In-room dining orders and buffet breakfast.
• In the Night shift - takes round of the Hotel periphery; also, takes round of the guest floors for preventive security measures
• Check all the ready rooms before guest arrival.
• Maintains the Inventory of the various stocks
• Orders the stocks for future requirement considering occupancy

• Minimum educational qualification – 10+2
• Minimum age: 18 years
• Good communication skills (English & Hindi)
• Good personality and grooming
• Fresher’s and experienced candidates with Hospitality / Aviation / QSR exp can also apply.
  

Job Description: Hotel Manager

·         Accountable for the P&L of the Hotel

·         Help & Assist Guests with Check-in & Check-out

·         Resolve Guest Queries and Concerns

·         Maintain a good rapport with Guests so that they become repeat customers.

·         Random checking of rooms in order to check quality and standards

·         Check for Pest Control & Horticulture

·         Check for / Follow-up / Proactively plan for Maintenance issues

·         Check for Preventive Maintenance parts in rooms and the Hotel.

·         Check and take care of Equipment Maintenance for the Hotel.

·         Check for Inventory and maintain proper Par stock

·         Check and control Expenses Incurred

·         Conduct refresher training of Guest Relations Execs (GREs) in the property.

·         Monitor GREs conduct, discipline, performance, grooming and etiquettes

·         Conduct daily briefing and roster for the Team

Eligibility:

·         Any Graduate

·         Hotel Management Graduate or Diploma holder preferred

·         Minimum experience of 2 years as Lead with any good hotel chain

• QSR candidates can also apply for the positions.