Hotel Front Office Executive Jobs Opening in Hotel comfort inn Residency at Kankurgachi, Kestopur, Rajarhat New Town, Kolkata
Hotel Front Office Executive
Job Description
Key Responsibilities:
1. Guest Reception and Check-In/Check-Out:
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Greet guests with a warm and professional demeanor upon arrival.
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Perform check-in and check-out procedures efficiently and accurately using the hotel’s Property Management System (PMS).
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Verify guest identification, confirm bookings, and assign rooms according to preferences or availability.
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Provide room keys, explain hotel facilities, and answer questions about services, dining options, or local attractions.
2. Reservations and Bookings:
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Manage room reservations via phone, email, online booking portals, or walk-in guests.
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Ensure accurate recording of reservation details including guest information, dates, rates, and special requests.
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Coordinate with the sales and marketing team for group bookings or promotions.
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Follow up on tentative bookings and cancellations.
3. Guest Services and Assistance:
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Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
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Arrange services such as wake-up calls, transportation, restaurant reservations, or special amenities.
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Provide local area information, directions, and recommendations for attractions or dining.
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Ensure all guest requests are logged and followed up with relevant departments.
4. Cash and Billing Management:
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Handle cash, credit card, and other forms of payment during guest check-ins, check-outs, and additional transactions.
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Maintain a balanced cash drawer and prepare accurate end-of-shift reports.
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Generate invoices, process refunds, and resolve billing queries.
5. Coordination and Communication:
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Communicate effectively with housekeeping, maintenance, room service, and other departments to ensure guest satisfaction.
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Inform housekeeping about check-outs, special room requirements, or early arrivals.
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Keep management informed of recurring issues or guest feedback.
6. Administrative and Operational Tasks:
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Maintain updated records of guest arrivals, departures, and room statuses.
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Prepare shift handover reports and logbooks.
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Follow all hotel policies and standard operating procedures (SOPs).
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Ensure the front desk area is clean, organized, and presentable at all times.
More information about this Hotel Front Office Executive Job
Please go through the below FAQs to get all answers related to the given Hotel Front Office Executive job
- What are the job requirements to apply for this Hotel Front Office Executive job position?
- Ans: A candidate must have a minimum of fresher as an Hotel Front Office Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Hotel Front Office Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Hotel Front Office Executive position?
- Ans: There are immediate 1 job openings for Hotel Front Office Executive in our Organisation.
