FEATURED JOBHRSS
Job Description
Qualcomm has an outstanding career opportunity for a HR Shared Service Specialist Associate to join their HR Hub (Shared Service Center) in India. Working in a Shared Services environment, this position is responsible for responding to HR inquiries primarily from employees, managers, and other members of the HR Team. The primary focus of this job is to provide live (call/chat) and ticketing support to the employees.
Responsibilities:
Provides quality service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries
Ability to manage multiple complex issues/tickets and prioritize concurrently.
Deliver live support through chat and phone, ensuring high employee satisfaction.
Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures.
Uphold exceptional KPI standards and internal quality. Possess a service-oriented mindset and Employee experience.
Partner with Tier 2 and 3 teams (different HR functions) to be aware of all the required information to manage the ServiceNow tickets
Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
Provide timely information and/or education for all levels of an Employees on HR issues via ticketing system.
Maintain a courteous and respectful demeanor. Uphold high standards of behavior and communication.
Approach challenges as opportunities. Be resourceful, find solutions, and go the extra mile to resolve issues effectively.
Understand and connect with the needs, feelings, and perspectives of Employees/stakeholders. Put yourself in their shoes to provide personalized and compassionate service.
Act as a Subject Matter Expert to support other team members/New Joiner.
Participates in continuous improvement initiatives
Other responsibilities, as assigned
Skills and qualifications:
2-4 years Shared service experience preferably in a HR shared service environment, and/or a college degree with a preferred major in Human Resources, Communications or Business.
Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information
Exhibits patience and empathy
Possesses strong problem-solving skills
Actively looks for process improvements
Proficient in managing stakeholders and engaging with employees in a multi-national and diverse HR Shared Service setup.
Proficiency in Workday, ServiceNow, BSwift , Darwin etc.
Competent in juggling various tasks, setting priorities, and efficient time management to meet business demands.
Strong communication skills along with active listening.
