Human Resources - Other Jobs Opening in IBM India Private Ltd at Bengaluru
HR Associate
organization.
Job Description
Job description:
We are looking for a Recruitment associate to join our team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.
Responsibilities:
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates’ queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Requirements:
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required