Implementation Engineer - Tech Support Jobs in Chennai - The 3C Company

Implementation Engineer - Tech Support

The 3C Company

0.6 to 2 Years

Not disclosed

Expired

Posted: 10 Jul 20

Implementation Engineer

Job Description :
Responsibilities And Deliverables

Flexible to do implementation of software and training customers on need basis
Should be proactive in identifying different use cases of features
Manage large amount of incoming calls and should identify & asses customer's needs to achieve customer satisfaction.
To perform thorough review of closed support cases on a weekly basis to measure process compliance
Customer orientation and ability to adopt /respond to different types of customers.
Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.
Ability to effectively prioritize and execute tasks to meet competing deadlines

Skill Set

Good Working knowledge of Microsoft excel
Should have handled customer support for IT application remotely (Voice Support)
Sound Knowledge of SQL Server, database Maintenance
Knowledge in Healthcare Domain would be an added advantage
Excellent communication skill.
Hindi Must
Openness to learn
Good attitude to put extra efforts to complete the tasks.
Willing to travel
Strong interpersonal skills and ability to work in a team environment Qualification & Work Experience
BE or B Tech, with 0.6 to 2 years of experience.