Inbound Telecaller Jobs Opening in KSM Construction And Interior at Kalyan Nagar, Bangalore
Job Description
An Inbound Telecaller is responsible for handling incoming calls from customers, clients, or prospects and providing timely assistance, information, or solutions. Unlike outbound calling, this role primarily focuses on receiving calls, addressing inquiries, resolving issues, and ensuring a positive experience for callers.
Inbound Telecallers play a crucial role in maintaining customer satisfaction, promoting company services or products, and supporting sales or service objectives. This role requires strong communication skills, patience, problem-solving abilities, and a customer-centric approach.
Key Responsibilities
1. Customer Call Handling
-
Receive incoming calls from customers, clients, or prospects in a professional manner.
-
Address inquiries about products, services, or company policies accurately.
-
Provide information and guidance while ensuring clarity and understanding.
-
Document call details, customer requests, and resolutions accurately in CRM systems.
2. Issue Resolution & Support
-
Identify customer issues and provide appropriate solutions or escalate to relevant teams when necessary.
-
Handle complaints and concerns with patience, empathy, and professionalism.
-
Follow up with customers to ensure issues are resolved satisfactorily.
-
Assist clients with service activation, updates, or troubleshooting guidance.
3. Sales & Service Support
-
Provide product or service information to interested callers.
-
Support upselling or cross-selling initiatives where applicable.
-
Coordinate with sales and service teams to follow up on potential leads.
-
Promote ongoing campaigns, offers, or updates to inbound callers when appropriate.
4. Data Management & Reporting
-
Maintain accurate records of all customer interactions in the CRM or call management system.
-
Update customer information, track call outcomes, and log follow-up activities.
-
Generate daily, weekly, and monthly reports for management review.
-
Provide feedback on recurring customer issues or trends to improve service quality.
5. Collaboration & Teamwork
-
Work closely with other departments such as sales, support, operations, and marketing.
-
Coordinate with team leaders for escalations, special requests, or complex queries.
-
Participate in team meetings to discuss performance metrics, challenges, and improvements.
6. Adherence to Policies & Procedures
-
Follow standard operating procedures for call handling, escalation, and documentation.
-
Maintain compliance with company guidelines, data protection, and confidentiality policies.
-
Uphold professional conduct and company values during all customer interactions.
Required Skills & Competencies
-
Communication Skills: Excellent verbal communication and listening skills in English and local languages.
-
Customer Service Orientation: Ability to empathize, assist, and provide solutions effectively.
-
Problem-Solving Skills: Quick thinking to resolve queries and handle complaints.
-
Technical Skills: Familiarity with CRM systems, call center software, and basic computer operations.
-
Multitasking: Ability to manage multiple calls and administrative tasks simultaneously.
-
Patience & Professionalism: Maintain composure while handling difficult or irate callers.
-
Time Management: Handle calls efficiently while ensuring quality service.
-
Team Collaboration: Work effectively within a team environment.
More information about this Inbound Telecaller Job
Please go through the below FAQs to get all answers related to the given Inbound Telecaller job
- What are the job requirements to apply for this Inbound Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Inbound Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Inbound Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Inbound Telecaller position?
- Ans: There are immediate 1 job openings for Inbound Telecaller in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, Other Graduate
Bangalore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Hyderabad, Bangalore, Chennai
Freshers
Salary not disclosed
BE/B.Tech
Bangalore
Freshers
Salary not disclosed
10th Pass (SSC), Upto 9th Std 
