Inbound Telecaller Jobs Opening in Nuberry kids LLP at Adyar, Chennai
Job Description
Job Summary:
We are looking for a courteous, patient, and professional Inbound Telecaller to manage incoming calls from customers, respond to inquiries, and provide accurate and timely support. The primary responsibility of the Inbound Telecaller is to assist customers with their questions, complaints, or requests related to products, services, or orders.
This role is crucial in delivering excellent customer service, enhancing customer satisfaction, and maintaining the company’s reputation. The ideal candidate should possess strong communication skills, basic computer knowledge, and the ability to handle customer concerns effectively and efficiently.
Key Responsibilities:
1. Handling Incoming Calls:
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Receive high-volume inbound calls from customers regarding inquiries, complaints, or support needs.
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Listen actively to customer issues and provide suitable solutions or information.
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Transfer calls to appropriate departments if specialized help is required.
2. Customer Query Resolution:
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Address customer queries related to products, services, billing, payments, shipping, warranties, technical support, etc.
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Assist in order status checks, refund status, and account-related concerns.
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Maintain professionalism and empathy when handling difficult or irate customers.
3. Call Logging and Documentation:
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Record call details such as customer name, nature of the issue, resolution offered, and follow-up instructions.
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Maintain accurate records in CRM software or call log systems.
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Tag calls appropriately based on categories like resolved, pending, escalated, or follow-up needed.
4. Product and Service Knowledge:
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Stay updated on the company’s offerings, features, policies, pricing, and FAQs.
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Provide customers with clear and concise information about new launches, changes in services, or ongoing promotions.
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Identify opportunities for cross-selling or upselling (if applicable).
5. Follow-Up and Escalation Handling:
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Ensure timely follow-up for unresolved issues or pending queries.
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Escalate calls or concerns to team leaders or support departments as per escalation matrix.
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Communicate clearly about timelines and solutions to customers during follow-up calls.
6. Quality and Compliance:
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Adhere to the call center's quality standards, scripts, and customer service protocols.
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Follow compliance procedures for handling sensitive customer information (e.g., banking details, personal data).
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Meet regulatory and company-specific data security guidelines.
More information about this Inbound Telecaller Job
Please go through the below FAQs to get all answers related to the given Inbound Telecaller job
- What are the job requirements to apply for this Inbound Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Inbound Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 8500 and 12000 Monthly. The Salary will depend on the interview. This Inbound Telecaller is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Inbound Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Inbound Telecaller position?
- Ans: There are immediate 1 job openings for Inbound Telecaller in our Organisation.
Job Particulars
About Company
The couturier, a cloth designer designs your dreams!
Neubaby the Australian-inspired kids brand, cherish the moments of baby's growth at every step of life. Happy kids enjoy comfortable clothing with lively colours. An adorable kid with pleasing styles is the delight of every parent.
Our Vision
To retain No.1 Position of Retail Baby Brand in the organized Regions and Truly become a Global retail baby brand
Our Mission
To provide a unique shopping experience to customers with unmatched value in terms of quality of products and services, while continuously exploring new market opportunities and adding value to all its business associates.
Commitment
Nuebaby always strives to follow ethical business practices in all activities, from sourcing products from around the world to selling those at the fairest price across our stores, ensuring a smile on modern moms’ and little ones’ faces and bringing happiness to all.
Chennai 
Freshers 
Salary not disclosed 
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE) 
