Inbound Telecaller Jobs Opening in UIC AUDIO HUB at Uttam Nagar, Delhi
Inbound Telecaller
Job Description
Job Summary:
The Inbound Telecaller plays a crucial role in handling incoming customer inquiries, providing accurate information about products and services, resolving complaints, and ensuring an exceptional customer experience. The ideal candidate will possess excellent communication skills, patience, and the ability to handle diverse customer situations effectively. This role requires professionalism, active listening, and a customer-first approach to maintain the company’s reputation and build strong client relationships.
Key Responsibilities:
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Handling Inbound Calls:
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Receive incoming calls from prospective and existing customers in a courteous and professional manner.
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Respond promptly to queries related to products, services, promotions, pricing, and other business offerings.
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Identify the customer’s needs and provide accurate information or solutions to resolve their concerns.
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Customer Support:
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Address and resolve complaints, issues, and service-related queries efficiently while ensuring a high level of customer satisfaction.
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Maintain a positive attitude, empathy, and patience during all interactions, even in challenging situations.
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Escalate unresolved issues to supervisors or relevant departments following company protocols.
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Lead Generation and Sales Support:
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Assist in generating leads by capturing customer information accurately during calls.
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Offer additional products or services where applicable, aligning with customer requirements and sales strategies.
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Support the sales team by providing necessary call details and customer insights for follow-ups.
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Documentation and Reporting:
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Record and update customer interactions, inquiries, complaints, and feedback in the CRM system.
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Prepare daily, weekly, or monthly reports on call metrics, customer queries, and issue resolution rates.
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Ensure data accuracy and timely reporting for management decision-making.
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Knowledge Management:
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Maintain up-to-date knowledge of company products, services, policies, and promotions.
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Attend training sessions to stay informed about new offerings, procedures, and customer service techniques.
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Share insights and feedback with supervisors to improve processes and customer experience.
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Adherence to Quality Standards:
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Follow call scripts, guidelines, and standard operating procedures while maintaining a natural and engaging conversation with customers.
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Monitor call quality metrics, such as call handling time, resolution rate, and customer satisfaction score, to meet targets.
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Continuously improve personal performance by analyzing feedback and performance reports.
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Skills and Competencies:
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Communication Skills: Excellent verbal and written communication skills to interact with customers clearly and effectively.
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Customer Service Orientation: Strong focus on customer satisfaction and problem-solving capabilities.
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Listening Skills: Active listening to understand customer requirements and respond appropriately.
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Sales Awareness: Basic knowledge of sales techniques and ability to cross-sell or up-sell products/services.
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Technical Skills: Proficiency in using computers, MS Office, CRM software, and telecalling systems.
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Time Management: Ability to manage multiple calls and tasks efficiently without compromising service quality.
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Adaptability: Comfortable working in a fast-paced, dynamic environment with changing customer requirements.
Educational Qualification:
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Minimum qualification: 10+2 (Higher Secondary) or equivalent.
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Graduation in any discipline is preferred but not mandatory.
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Prior experience in customer service or telecalling is an added advantage.
More information about this Inbound Telecaller Job
Please go through the below FAQs to get all answers related to the given Inbound Telecaller job
- What are the job requirements to apply for this Inbound Telecaller job position?
- Ans: A candidate must have a minimum of 06 Months to 1 year experience as an Inbound Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Inbound Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Inbound Telecaller position?
- Ans: There are immediate 1 job openings for Inbound Telecaller in our Organisation.
Job Particulars
About Company
UIC Unity Infocom Pvt Ltd is a one stop solution for all consumer electronics. We are the Top Electronics Manufacturers and Suppliers in India. We strive to achieve finest quality indigenous results at most effective cost, whilst crafting our idea to creation, with a sole objective to add to our customer’s life.
Established in the year 2016, UIC Unity Infocom Pvt Ltd is one of the fastest growing sound technology companies in India, with a diversified and impressive portfolio, which arrays into various products.
