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Incident Management Jobs in Kolkata - Leading multinational company

Incident Management
Leading multinational company
Any Graduate
3 to 3+ Years
Not disclosed
Incident Management Jobs in Kolkata - Leading multinational company
Last Date 20 Mar 2022
This Job is Expired

Leading multinational company - Job Details

Date of posting: 19 Jan 22
Technical skills:
  • Overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Adjusting the incident management process as required to ensure its effectiveness.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
  • High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents
  • Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM Tool
  • Technical and Functional Escalation where necessary
  • Communication via various means including SMS and reporting
  • Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment
  • Priorities major incidents and assign tasks to Service Support and Delivery resources as required
  • Act as the central communication point for major incidents - all Priority 1 issues and Priority 2 issues as required
  • Ensures creation of a resolution plan for P1 & P2 incidents

Job Summary

Job Type : Full Time
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Experienced (3 to 3+ Years)
Country : India

About Leading multinational company

leading multinational company
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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