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INCIDENT MANAGER Jobs in Noida - For a client of TeamLease Services Ltd

INCIDENT MANAGER
For a client of TeamLease Services Ltd
For a client of TeamLease Services Ltd
Last Date 24 Nov 2020
This Job is Expired

For a client of TeamLease Services Ltd - Job Details

Date of posting: 25 Sep 20

Assign unresolved Incidents to appropriate Tier 2 Support Group

·         Log all Incident/Service Request details, allocating categorization and prioritization codes

·         Keep users informed about their Incidents’ status at agreed intervals

·         Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

·         Provide first-line investigation and diagnosis of all Incidents and Service Requests

·         Verify resolution with users and resolve Incidents in ITSM tool

·         Escalate Major Incidents to the Incident and/or Problem Manager

·         Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.

·         Handling customer queries on Desk, phone as well as email.

·     Updating the call accordingly as per status of call in Service desk tool.

·         Have to work with proper SLA. (Response Time, Resolution Time)

·         Escalation of issues & complaints to various functional heads.

·         Making of weekly report and monthly report at the time of review, meetings.

·         Need to take follow up with vendors to know the status of logged call.

·         Asset counting as well as need to update the inventory when we allot any IT asset to user,

·         Filing up of IT Asset form from User at the time of allotment of IT asset to user.



Job Summary

Job Type : Full Time
Job Category :
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 5 yrs)

About For a client of TeamLease Services Ltd

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This Job is Expired
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