Incident Response Analyst Jobs in Bangalore - Fidelity Information Services

Associate Engineer-Systems
Fidelity Information Services
2016 - 2017
250000 Per Year
Fidelity Information Services
Last Date 26 Aug 2017

Fidelity Information Services - Job Details

Date of posting: 27 Jun 17
  • B. E./B. Tech (CS/IT/ECE/EEE),BCA, MCA & Bsc from 2016 & 2017 batches with 50% throughout acedemics
Job Description:

  • Act as a single point of contact for phone calls and emails from colleagues and customers regarding FIS service issues and queries
  • Log all calls in the Service Desk call logging system (Remedy)
  • Provide basic 1st line support – troubleshooting of simple IT related problems, including basic network connectivity issues
  • Identify the categorization of an issue and the suitable second-level team required to resolve it
  • Escalate unresolved calls to the Cloud, CS, PS and other support teams as required
  • Take ownership of Incidents, follow up the status of issues on behalf of the user, and communicate progress in a timely manner
  • Maintain a high degree of customer service (CX) for all support queries and adhere to all service management principles
  • Provide stats for the weekly Service Desk report on call trends, as required
  • Other related duties assigned as needed
  • Act within SLA and OLA targets
  • Excellent English listening, speaking and writing skills
  • This position will require to work outside of normal business hours on a shift rotation basis, providing a 24/5 coverage model as standard 
  • Excellent verbal, written and group communication skills; Ability to communicate with technical and non-technical audiences
  • Ability to display knowledge and understanding of, or formal qualification in, ITIL Service Management practices, specifically related to Incident Management
  • Ability to establish relationships with people at all levels of the organization and with external customers and a willingness to take ownership of any issue resolution process
  • Ability to work well in high pressure situations while supporting the work of other resources across various teams, to help resolve production incidents
  • Act decisively, with an operational outlook 
  • Additional language skills
  • FIS organizational awareness and knowledge
  • Ability to function independently, and collaborate closely with business and technology owners against tight deadlines
  • An ITIL qualification is preferable but not required
Note: This position may require a 24/7 shift rotation model in future

Hiring Process : Written-test, Face to Face Interview

About Fidelity Information Services

FIS™ is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS has also been named the No. 1 overall financial technology provider in the annual FinTech 100 rankings. Despite these achievements, we never lose sight of the fact that it’s our clients that make us successful. That’s why FIS’ commitment to operational excellence and client satisfaction is at the forefront of our business strategies and top of mind with every decision we make. FIS continually strives to give every client a voice and listen and respond to their needs. With a focus on innovation, new product development and enhancements, FIS is positioned to help our clients be more competitive and address their business challenges and strategic goals. We take information security very seriously and provide industry-leading secure and reliable solutions. At FIS, we are committed to protecting the assets of our clients and their customers.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Fidelity Information Services recruiting Associate Engineer-Systems fresher’s in Bangalore. The Fidelity Information Services vacancies for Associate Engineer-Systems is filled through Written-test, Face to Face Interview etc.
Fidelity Information Services jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BSc, BCA, MCA, BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The fresher’s applying for Associate Engineer-Systems should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Fidelity Information Services recruitment, fresher’s are mostly chosen for the department IT Software-Engineer. To learn more about the current jobs and other details, it is better to go through official site of Fidelity Information Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Fidelity Information Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.