Infrastructure Engineer Jobs in Vadodara

Infrastructure Engineer

Civica Resource

Not disclosed

Expired

Posted: 23 Mar 20

Job Description

Infrastructure Engineer

Location: Vadodara

You Will:

Engage with customers by digital channels to address incidents and service requests, and process them in line with current service levels and current Civica policies and procedures.
Maintain accurate records of work completed, changes made, customer interactions in line with data protection laws and Civica policies, and on the systems designated by Civica.
Adhere to current Service Centre Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management).
Maintain and develop your customer skills, technical skills and knowledge of current Civica process and procedures so that you can perform your role in line with the requirements of the business, as advised by or agreed by your line manager.
Feedback to improve existing knowledge management, suggest requirements or content for new knowledge management and if directed by line management, create new knowledge management articles
Suggestions to improve policies, processes, procedures and operations
Support to continuous improvement through active participation
Take personal responsibility for managing your time effectively and proactively. For example, in meeting any performance standards on utilisation, engage/approach your line manager/management when you are under and over utilised.
Work in a manner that embraces Civica culture and values, and participate where possible in Service Centre team activities
Meet productivity and quality performance standards for customer experience, compliance and operational excellence set from time to time by line management, for example utilisation, attendance and workload. Meet contribution standards for knowledge management and continuous improvement set from time to time by your line manager.
Fulfil personal objectives
Meet SMART objectives set by your line manager through the Civica performance management process.

Job Particulars

Role it software engineer

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id900840

Job Category IT/Software

Locality Address

State Gujarat

Country India

About Company

Civica provide a wide range of business-critical software, digital solutions and technology-based outsourcing services which makes Civica a leading partner for customers across national, regional and local government, health & care, education and public safety, together with commercial organisations in highly regulated sectors.

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