Infrastructure Engineer Jobs in Vadodara - Civica Resource

Infrastructure Engineer
Civica Resource
Any Graduate
Infrastructure Engineer Jobs in Vadodara - Civica Resource
Last Date 22 May 2020
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Civica Resource - Job Details

Date of posting: 23 Mar 20
Infrastructure Engineer
Location: Vadodara

You Will:

  • Engage with customers by digital channels to address incidents and service requests, and process them in line with current service levels and current Civica policies and procedures.
  • Maintain accurate records of work completed, changes made, customer interactions in line with data protection laws and Civica policies, and on the systems designated by Civica.
  • Adhere to current Service Centre Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management).
  • Maintain and develop your customer skills, technical skills and knowledge of current Civica process and procedures so that you can perform your role in line with the requirements of the business, as advised by or agreed by your line manager.
  • Feedback to improve existing knowledge management, suggest requirements or content for new knowledge management and if directed by line management, create new knowledge management articles
  • Suggestions to improve policies, processes, procedures and operations
  • Support to continuous improvement through active participation
  • Take personal responsibility for managing your time effectively and proactively. For example, in meeting any performance standards on utilisation, engage/approach your line manager/management when you are under and over utilised. 
  • Work in a manner that embraces Civica culture and values, and participate where possible in Service Centre team activities
  • Meet productivity and quality performance standards for customer experience, compliance and operational excellence set from time to time by line management, for example utilisation, attendance and workload. Meet contribution standards for knowledge management and continuous improvement set from time to time by your line manager.
  • Fulfil personal objectives 
  • Meet SMART objectives set by your line manager through the Civica performance management process.

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Civica Resource

Civica provide a wide range of business-critical software, digital solutions and technology-based outsourcing services which makes Civica a leading partner for customers across national, regional and local government, health & care, education and public safety, together with commercial organisations in highly regulated sectors.
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Civica Resource recruiting Infrastructure Engineer candidates nearby Vadodara.Civica Resource vacancies for Infrastructure Engineer is recruited through Written-test, Face to Face Interview etc.
Civica Resource Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Vadodara can apply for Infrastructure Engineer position in Civica Resource. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Civica Resource recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Civica Resource and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Civica Resource and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Civica Resource and near your city and get a secured career.