Inp - Account Services Associate II - L1 Jobs in Mumbai

Inp - Account Services Associate II - L1

FIS

0 Years

Not disclosed

Expired

Posted: 22 Apr 20

Job Description

Inp - Account Services Associate II - L1

Mumbai,Bengaluru

What you will be doing :

• Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.

• Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.

• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.

• Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines.

• Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.

• Assists in tracking, compiling and completing reports as assigned.

• Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.

• May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.

• Maintains up-to-date procedure manuals and writes drafts for changes to procedures.

• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.

Job Particulars

Role others

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id917090

Job Category Others

Locality Address

State Maharashtra

Country India

About Company

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