Inside Sales Executive Jobs in Bangalore - MacroHire

Designation: Inside Sales Executive

Job Description

1.  Managing large amounts of inbound and outbound calls (mostly outbound) in a timely manner

2.  Following call canter “scripts” when handling different topics

3.  Identify customers’ needs, clarify information, research every issue and provide solutions

4.  Seize opportunities to build comfort with customers and hand-hold them in navigating through the course of their treatment, closing the sale of treatment

5.  Build sustainable relationships and engage customers by taking the extra mile

6.  Keep records of all conversations in our call center database in a comprehensible way

7.  Entering patient information into a CRM tool

8.  Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

9.  Frequently attend training seminars to improve knowledge and performance level

10.  Meet personal/team qualitative and quantitative targets

11.  Previous experience in a customer sales role selling high-value or involved products (health, education, travel, insurance, etc.)

12.  Track record of over-achieving targets

13.  Strong phone and verbal communication skills along with active listening and interpersonal skills

14.  Familiarity with CRM systems, telephony systems and practices and data entry skills

15.  Customer focus and adaptability to different personality types

16.  Ability to multi-task, set priorities, manage time effectively and manage multiple expectations in a fast-paced environment

17.  Ability to empathize with customers and build a relationship

18.  Good sales skills and ability to work in a high-pressure environment

19.  Undergraduate degree

20.  Fluency in English + Hindi or two regional languages (Kannada, Tamil, Telugu) is mandatory