Intern Product Support Jobs in Bangalore

Intern Product Support

Replicon

0 Years

21500 - 27000 Monthly

Expired

Posted: 20 Dec 19

Job Description

Eligibility:

2019 batch BE/B.Tech, B.Sc. with 60% aggregate.

Position Overview:

Replicon is searching for self-motivated, highly engaging individuals to join our Product Support

Team in our Bangalore office as an “Intern – Product Support”.

The Intern - Product Support in Replicon is not only a Support Professional, but also a researcher, a

tester and a consultant to both customers and Product Management Team. In this role you will be

working with customers from all over the world resolving Level 1 customer issues, escalating critical

issues to Tier 2 teams and reaching solutions that are mutually beneficial to Replicon and its

customers. If you are right out of college or trying to take your first step to kick-start your career and

to be sure you are in a supportive and nurturing environment, then take this opportunity to come

meet us for an interview.

Key responsibilities will include providing pleasant and professional customer service and technical

support to current and potential customers of Replicon’s Product Suite and related environment via

Telephone, Email and Chat. Applying technology in multiple ways to configure the product and

helping the customer’s resolve all queries related to Replicon products. Solid understanding of

product’s advantages and limits and suggesting ways of improving the product via internal

escalations.

Responsibilities:

Ensure customer issues and queries are handled professionally and efficiently within the

agreed SLA

Works well with customers to maintain high level of customer satisfaction and develop

strong relationships by being a consultant and providing right resolutions.

Learn and stay current with product knowledge of Replicon’s software and its range of

product solutions.

Help our customers maximize their business benefits from Replicon’s solutions.

Requirements:

Bachelor’s degree in Science/Engineering

Knowledge of programming languages will be a plus

Very Strong written and verbal presentation/communication skills (ESSENTIAL)

Excellent interpersonal skills

Inclination towards technology

Intermediate with MS Office

Work Timings: Rotational Shifts

Salary: 3.15 LPA ( First 6 months is internship with 21,500/- salary, post completion of internship salary will be revised to 3.15 LPA)

Work Location: Bangalore

Job Particulars

Role others

Education BE/B.Tech, BSc

Who can apply Freshers

Hiring Process Face to Face Interview, Group Discussion

Employment TypeFull Time

Job Id799696

Job Category Others

Locality Address

State Karnataka

Country India

About Company

Replicon is a cloud-based Time Intelligence Company with Time Tracking and Expense Management

Software Suite. It aims to automate Client Billing, Project Time Costing, Employee Time Tracking,

Timesheets, Resource Scheduling and Expense Tracking through different modular products.

As a leader in time tracking applications, we help thousands of customers worldwide increase

productivity, improve project visibility, eliminate revenue leakage and maintain labour compliance.

Replicon’s mission is to help businesses capture, manage and optimize their most important asset,

“Time”, to successfully grow their organizations.

We are global! We have employees in Australia, Canada, India, the United Kingdom and the United

Intern Product Support Job in Replicon at Bangalore