Intern/Trainee- Service Desk Analyst Jobs in Chennai - IDP Education
Job Description
Job Role: Intern/Trainee- Service Desk Analyst
RESPONSIBILITIES
Call Management:
- Call logging, classification, Prioritization and assignment
- Case Management
Incident & Request Management:
- Resolution of Incidents
- Fulfilment of Service Requests
- Provide user notifications and general announcements upon service degradation and outages (planned & unplanned)
- Update the service management system upon changes made to Configuration Items (CIs)
Systems Operations:
- System Health Checks
- Perform Systems or Business
- Applications monitoring Tasks
Knowledge Management:
- Contribute knowledge management articles to IS portal(s) for User and Technical Support
Customer Relationships:
- Respond promptly to any issues that directly impact the customers experience
- Ensure a friendly, open, professional manner is maintained always.
Administration:
- Generate and analyze required metric reports
Assist with the communication, managing compliance with and maintenance of IDP’s IT Policies and Procedures.
WHAT WE'RE LOOKING FOR: Any undergraduate degree from a recognized college or university. Analytical & Problem-solving Skills. Strong and fluent communication skills in English (verbal and written). Willing to support a 24x7x365 work environment with 8.5-hour rotational shift and rotational week off.
Job Particulars
About Company
ABOUT IDP
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
