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Intern/Trainee- Service Desk Analyst Jobs in Chennai - IDP Education

Intern/Trainee- Service Desk Analyst
IDP Education
Chennai(Porur )
BSc(Bio-Informatics, Bio-Tech, CS, Electronics, IT, Mathematics, Engg.), BE/B.Tech
0 Years
Not disclosed
IDP Education
Last Date 08 May 2022
This Job is Expired

IDP Education - Job Details

Date of posting: 09 Mar 22

Job Role: Intern/Trainee- Service Desk Analyst

RESPONSIBILITIES 

Call Management:

  • Call logging, classification, Prioritization and assignment
  • Case Management

Incident & Request Management:

  • Resolution of Incidents
  • Fulfilment of Service Requests
  • Provide user notifications and general announcements upon service degradation and outages (planned & unplanned)
  • Update the service management system upon changes made to Configuration Items (CIs)

Systems Operations:

  • System Health Checks
  • Perform Systems or Business
  • Applications monitoring Tasks

Knowledge Management:

  • Contribute knowledge management articles to IS portal(s) for User and Technical Support

Customer Relationships:

  • Respond promptly to any issues that directly impact the customers experience
  • Ensure a friendly, open, professional manner is maintained always.

Administration:

  • Generate and analyze required metric reports

Assist with the communication, managing compliance with and maintenance of IDP’s IT Policies and Procedures.

WHAT WE'RE LOOKING FOR:   Any undergraduate degree from a recognized college or university.   Analytical & Problem-solving Skills. Strong and fluent communication skills in English (verbal and written).  Willing to support a 24x7x365 work environment with 8.5-hour rotational shift and  rotational week off.

Job Summary

Job Type : Internship / Projects
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
Country : India

About IDP Education

ABOUT IDP

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.  IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. 

This Job is Expired
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IDP Education recruiting Intern/Trainee- Service Desk Analyst candidates nearby Chennai(Porur ).IDP Education vacancies for Intern/Trainee- Service Desk Analyst is recruited through Written-test, Face to Face Interview etc.
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