International BPO Jobs in Gurgaon - Webbizzare
International BPO
Job Description
We are hiring for one of the leading brand in International BPO.
Responsibilities :
- The position is primarily responsible for managing first contact resolution with our cardholders who are delinquent and for the collecting/repayment of overdue payments and to manage cardholders ongoing spend expectations.
- To carry out these contacts with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.
- Negotiation for the collection of overdue payments
- Understanding customers financial arrangements and requirements
- Managing the collecting of overdue balances
- Handling calls within the guidelines of the Credit Management Operating System
- Securing repayment of overdue funds (preferably via ePay) and avoid potential losses/write-offs
- Resolving and preventing future delinquencies by educating customers on relevant & /or specific card features.
- Maintaining the brand proposition and customer loyalty
- Able to use negotiation and relationship management skills to provide win-win outcomes.
- Ability to use judgemental decision making to drive customer loyalty and growth for the business.
- Ability to listen and acknowledge customer concerns and create solutions
- Understanding of credit card financial principles
Requirements :
- Experience with UK calling process is preferred
- Comfortable managing multiple credit system platforms.
- Ability to learn a wide variety of technical and business skills
- Excellent interpersonal skills; communication (verbal written)
- Quick Thinking Ability
- Flexible to work in a 24/7 shift environment Including Saturday & Sunday working
- Previous Call Centre experience desirable but not essential.
- Credit/Collections experience is desirable but not essential.
- Experience of handling financial difficulties or vulnerable customers in the past.
Points to be kept in mind before sourcing/hiring
1. Candidate should be from hiring zone
2.Candidate should not be from Red zones (Okhala, Nizamuddin, Jamia etc)
3. Please note the exact n complete address of the candidate and make sure that the candidate is present at that address only.
4.Please make sure that the candidate has :
- Laptop/Desktop
- web cam
- Wifi (speed 50 mpbs)
- Head set
- Also, please ask d system configuration
- For timing work from home
- After lockdown a regular office visit.
- Free meals
- Both way cabs.
Job Particulars
About Company
Our each employee works in synchronization with the Company's Mission which underlines Following Principles:
1. Continuous Improvement of Services Offered
2. Maintaining Honesty, Integrity & ethics in business
3. Willingness to work beyond the call of duty
4. Relentlessly striving for complete customer satisfaction
We believe that our success is best reflected through the success achieved by our clients and candidates and our values are not just words; it is our ethos, it is the way we do things around here. It is who we are and how we behave, internally and externally.
Our culture is the foundation of our service, it is our identity, and it is a reflection of our commitment to our clients. Our culture can be summed up with one simple question; what more can I do for you?
Partnership - Develop Smooth relationship with our clients and our candidates
Integrity - We honestly represent our clients to candidates and our candidates to clients.
Confidentiality - We accord the highest respect to information that we have been entrusted with.
Commitment - We remain committed to deliver high quality services to both candidates and clients by adequately understanding their needs.
