International BPO Voice Process Job in Black And White Business Solutions at Bannerghatta Road, Bommanahalli, Brookefields, Bangalore

FEATURED JOB

International BPO Voice Process

Black And White Business Solutions

0 Years

15000 - 35000 Monthly

Expired

Posted: 30 Oct 21

Job Description

Greeting from Black and White Business Solutions Pvt Ltd..!!

* Any UG / Graduate Freshers and Experienced can Apply *

Huge Openings with TOP BPO MNC's - Technical Support (International Voice and Non-Voice)

Fresher and Experience

Qualification : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization

Shift : Rotational Shifts / UK / US

Salary : upto 4.5lpa

Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Technical Advisor / TSR / TSO

Technical :
Troubleshooting/Command for IP Address/Adobe Photoshop/ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

JOB Role :

Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)Provide World Class Customer Service.End to Transaction of Reports.Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills Excellent verbal and written communication skills

Providing Voice support to Internal and External End Users.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.

Perform problem cause analysis Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements Has technical experience and skills in the areas of problem determination, creativity, and analysis.