International BPO Voice Process Jobs in Surat - Votiko

International BPO Voice Process

Votiko

0 Years

15000 - 35000 Monthly

Expired

Posted: 21 Aug 21

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

• Keep records of all conversations in our call center database in a comprehensible way.

• Meet personal/team qualitative and quantitative targets Requirements.

• Previous experience in a customer support role.