International BPO Voice Process Jobs in Surat - Votiko

International BPO Voice Process

Votiko

0 Years

15000 - 25000 Monthly

Expired

Posted: 02 Feb 22

Job Description

Call Center Team Leader Job in Surat
Job Description:-
We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.
Responsibilities:-
- Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
- Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best
- Supervise a telecommuting pilot project and report on its feasibility
- Teach and train team members on various customer service strategies
- Communicate expectations, assignments and responsibilities clearly and professionally
- Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Skill:-
- Ability to develop, implement and assess performance metrics
- Expertise in Microsoft Office programs and in desktop and mobile technology
- Proven record of boosting team performance and employee retention rates
- One year of experience as a team leader
- At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them
Location: Surat
Salary: ₹15,000 to - ₹25,000 /month
Working Days- Monday to Saturday