International BPO Voice Process Jobs Opening in Black And White Business Solutions at Bellandur, Brookefields, Nagawara, Bangalore
International BPO Voice Process
Roles and Responsibilities:-
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share it with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Candidate should possess excellent oral and written communication skills
Candidates with good customer service skills would be preferred
Candidate should have 0-5 years of experience in the Customer Support Voice Process.
Prior experience in the Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.
Candidates with backlogs/arrears in their degree are not eligible
Responsible for dealing with Domestic & International Clients
Responsible for dealing with Clients' Queries.
Requirements and Skills:-
Experience as a Customer Support Specialist or
similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Patience when handling tough cases
More information about this International BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given International BPO Voice Process job
- What are the job requirements to apply for this International BPO Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an International BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 17000 and 35000 Monthly. The Salary will depend on the interview. This International BPO Voice Process is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International BPO Voice Process position?
- Ans: There are immediate 1 job openings for International BPO Voice Process in our Organisation.