International BPO Voice Process Jobs Opening in Spancore at Saibaba Colony, Thiruvenkatasamy Road, Thondamuthur Rd, Coimbatore
International BPO Voice Process
Job Description
Key Responsibilities
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Customer Interaction
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Handle inbound or outbound calls professionally with customers located in international markets.
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Greet customers politely, listen actively, and understand their concerns or requirements.
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Provide accurate information about products, services, billing, or processes.
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Respond to queries and resolve customer issues effectively within defined timelines.
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Problem-Solving and Resolution
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Troubleshoot technical issues (if part of a technical process).
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Provide step-by-step assistance or escalate issues to higher levels when necessary.
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Ensure that customer concerns are addressed fully and with empathy.
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Follow up with customers when required to ensure complete satisfaction.
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Sales and Upselling
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Pitch products or services to potential customers during outbound calls.
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Highlight key benefits and features to encourage purchase decisions.
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Cross-sell or upsell additional services based on customer needs.
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Meet or exceed individual and team sales targets.
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Documentation and Reporting
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Record details of customer interactions, queries, complaints, and feedback in CRM systems.
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Maintain accurate call logs and update records for future reference.
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Prepare basic reports on call outcomes, customer feedback, and performance metrics.
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Quality and Compliance
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Follow company policies, call scripts, and standard operating procedures (SOPs).
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Ensure compliance with data protection and privacy laws such as GDPR (for European clients) or HIPAA (for healthcare processes in the US).
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Adhere to quality benchmarks and customer service standards.
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Team Collaboration
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Coordinate with team leaders, quality analysts, and trainers to improve performance.
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Share customer insights and suggestions to improve processes.
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Contribute positively to team discussions, meetings, and training sessions.
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More information about this International BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given International BPO Voice Process job
- What are the job requirements to apply for this International BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an International BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International BPO Voice Process position?
- Ans: There are immediate 1 job openings for International BPO Voice Process in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
