International BPO Voice Process Jobs Opening in Top BPO at DLF Cyber City, Sector 62, Noida, Gurgaon, Noida
International BPO Voice Process
0 Years 
35000 - 40000 Monthly 
B.Com(Commerce, Business Process Management, Business Process Services, Digital Business, Finance, General, Human Resource Management, International Business, Investment Management, Management, Management & Finance, Marketing, Retail Operations, Service Industry Management), BA(Business Management, Commerce, English, Communication and Media Studies, Communication Studies, Creative Writing, Education, English Literature, French), BBA/BBM, BCA, BMS 
Job Description
Key Responsibilities:
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Customer Service:
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Handle inbound or outbound calls from customers and address their queries, complaints, or requests in a professional and efficient manner.
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Provide accurate information regarding products, services, billing inquiries, troubleshooting, and any other customer concerns.
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Resolve customer complaints by identifying the problem, offering solutions, and ensuring customer satisfaction.
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Offer guidance and advice to customers on the use of products or services.
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Issue Resolution:
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Actively listen to customer issues and respond with empathy and understanding.
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Diagnose and resolve product or service issues and provide timely solutions.
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Escalate complex issues to higher-level support or management as needed, ensuring prompt follow-up.
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Sales Support (if applicable):
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Upsell or cross-sell products or services as per company guidelines to customers when applicable.
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Meet or exceed sales targets, if part of the role involves sales.
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Promote special offers, products, and services to enhance customer experience and increase sales.
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Documentation and Data Entry:
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Accurately document customer interactions, including issues, solutions provided, and follow-up actions, in the CRM (Customer Relationship Management) system.
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Maintain and update customer records as necessary.
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Adherence to SLAs (Service Level Agreements):
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Ensure that calls are answered promptly and within the required time frame.
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Meet key performance metrics such as average call handling time (AHT), first call resolution (FCR), customer satisfaction scores (CSAT), etc.
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Adhere to company policies, procedures, and quality standards during customer interactions.
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Maintain a Positive Customer Experience:
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Strive to exceed customer expectations by providing exceptional service and fostering a positive experience with every interaction.
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Handle difficult or irate customers with patience and professionalism.
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Follow-Up and Customer Retention:
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Conduct follow-up calls to ensure that issues were resolved and the customer is satisfied with the solution provided.
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Engage with customers to build and maintain long-term relationships, encouraging loyalty to the brand.
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Collaboration and Teamwork:
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Work closely with colleagues and supervisors to share insights, discuss solutions, and continuously improve customer service delivery.
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Participate in team meetings, training sessions, and performance reviews.
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Compliance and Data Privacy:
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Ensure that all customer interactions are handled in accordance with the company's data protection and privacy policies.
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Comply with relevant industry regulations and standards in every customer interaction.
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More information about this International BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given International BPO Voice Process job
- What are the job requirements to apply for this International BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an International BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BMS
- What are the salary requirements for this job?
- Ans: The salary range is between 35000 and 40000 Monthly. The Salary will depend on the interview. This International BPO Voice Process is a Full Time in Gurgaon, Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International BPO Voice Process position?
- Ans: There are immediate 1 job openings for International BPO Voice Process in our Organisation.
Job Particulars
About Company
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