International Customer Support Voice Process Jobs Opening in Black And White Business Solutions at Bannerghatta Road, Brookefields, Electronic City, Bangalore

International Customer Support Voice Process

Black And White Business Solutions

0 Years

17000 - 38000 Monthly

Expired

Posted: 05 Nov 22

Job Description

Currently Hiring For International Customer Support Voice Process.
Freshers and Experience Candidates with Customer Support Experience

Can apply with 10-15 Days Notice Period. Undergraduates and Graduates with any discipline can apply

Location- Bangalore

In this role, you will:

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
You will need to consistently seek and provide meaningful and actionable feedback in all interactions
You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
Decisions that are made by you will impact your work and may impact the work of others
You would be an individual contributor and/or oversee a small work effort and/or team.
Please note this role may require you to work in rotational shifts

Required Qualifications,:

Freshers and Experience Candidates with Customer Support Experience

Required Qualifications, International:

Experience in Customer Service, or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Benefits

Attractive incentive structure.
2 way cab facilities.

Location- Bangalore

More information about this International Customer Support Voice Process Job

Please go through the below FAQs to get all answers related to the given International Customer Support Voice Process job

What are the job requirements to apply for this International Customer Support Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an International Customer Support Voice Process

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
What are the salary requirements for this job?
- Ans: The salary range is between 17000 and 38000 Monthly. The Salary will depend on the interview. This International Customer Support Voice Process is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This International Customer Support Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the International Customer Support Voice Process position?
- Ans: There are immediate 1 job openings for International Customer Support Voice Process in our Organisation.