International Customer Support - Voice Process Jobs Opening in Wroots global at Bellandur, Bangalore
Job Description
ELIGIBILITY CRETERIA:-
*UG -Graduate Fresher - Experienced
*Loc : Bellendur (Bangalore) *US Shift 5 Days working - 2 Rotational off *WORK FROM OFFICE - Cabs Provided *Package- Freshers-2 LPA Experienced-upto 3.5LPA+Incentives & Night Shift Allowances
Key Responsibilities:
1. Customer Interaction
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Answer incoming calls from international customers promptly and professionally.
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Make outbound calls when required for follow-ups, service reminders, or sales campaigns.
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Understand and address customer needs effectively during the first interaction.
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Maintain a friendly, polite, and service-oriented tone throughout the call.
2. Query Resolution
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Provide accurate and appropriate information related to products, services, orders, or technical issues.
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Guide customers through troubleshooting steps or service processes as per guidelines.
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Escalate complex issues to higher support levels or supervisors when necessary.
3. Service Quality & Compliance
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Adhere to call scripts, quality parameters, and compliance guidelines set by the company or client.
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Ensure calls are handled within defined service-level agreements (SLAs).
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Maintain confidentiality of customer information and data security standards.
4. Documentation & Reporting
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Record call details, customer feedback, and resolution steps accurately in the CRM system.
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Tag calls with the correct status for follow-up and reporting purposes.
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Submit daily/weekly performance and productivity reports when required.
5. Performance Targets
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Meet or exceed targets for call handling time, resolution rate, and customer satisfaction scores (CSAT).
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Achieve sales or upsell targets (if applicable to the process).
6. Continuous Improvement
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Participate in training programs to improve product knowledge, communication skills, and process efficiency.
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Provide feedback to the team leader about recurring issues or potential service improvements.
Key Skills & Competencies:
1. Communication Skills
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Fluent verbal communication in English with a neutral or international accent.
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Active listening skills to understand customer concerns accurately.
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Clear articulation and tone modulation to ensure the caller understands the solution provided.
2. Customer Service Orientation
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Ability to remain patient, empathetic, and polite even in challenging situations.
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Strong problem-solving skills with a customer-first mindset.
3. Technical & Process Knowledge
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Basic computer literacy and ability to work with CRM software and call center tools.
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Understanding of the company’s products, services, and standard operating procedures.
4. Cultural Awareness
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Knowledge of cultural differences when communicating with international customers.
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Ability to adapt communication style based on customer’s background or location.
5. Time & Stress Management
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Capability to manage calls efficiently while maintaining high service quality.
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Ability to work under pressure, especially during peak hours or when handling difficult customers.
6. Teamwork & Collaboration
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Work effectively with colleagues, team leaders, and quality analysts to achieve targets.
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Share knowledge and tips with peers to improve team performance.
7. Adaptability
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Willingness to work in rotational shifts, including night shifts, weekends, and public holidays as per process requirements.
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Flexibility to adapt to changes in scripts, tools, or processes.
More information about this International Customer Support - Voice Process Job
Please go through the below FAQs to get all answers related to the given International Customer Support - Voice Process job
- What are the job requirements to apply for this International Customer Support - Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an International Customer Support - Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International Customer Support - Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International Customer Support - Voice Process position?
- Ans: There are immediate 1 job openings for International Customer Support - Voice Process in our Organisation.
Job Particulars
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