International Domestic Call Center / BPO Technical / Customer Support - Voice Jobs in Bangalore - Black And White Business Solutions

Dear Candidate's,

Greeting from Black and White Business Solutions Pvt Ltd

!! WE'RE Hiring Freshers and Experience !! Any Graduate OR Undergraduates OR drop out

EXCELLENT GROWTH AND LEARNING OPPORTUNITIES FOR CANDIDATES WHO TAKE INITIATIVE. AMONGST THE FASTEST PROMOTIONS IN THE INDUSTRY FOR HIGH PERFORMERS

Interface with Customers via Inbound or Outbound calls over the Internet for the purpose of passively assisting the customers.

International and Domestic process in Various domain ( E-commerce / Telecom / Banking / Heath-care / Accounts / Technical / Sales )

Voice and Non Voice - Customer Support and Technical Support
Interview Mode : Telephonic

Roles and Responsibilities

Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
• Support Customers across Telecommunication, Financial Services & Healthcare vertical.
• Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile
• Any Graduate Fresher OR Under-Graduate / drop out.
• Excellent verbal and written communication skills.
• Flexible with 24/7 Environment.
• Salary up to 30K & attractive Incentives amount.
• To provide best in class Customer support to customers over Voice and chat
• Take end to end ownership of customer issues reported.
• Research, diagnose and identify solutions to resolve customer issues..
• Document solutions in the form of knowledge base, notes and Articles and help build a robust knowledge base which can be referred in the future.

Desired Candidate Profile

• Fresher or Experienced. Prefer Minimum 6 months of experience in International
• Customer support Inbound / Outbound Voice
• Graduate & under Grads freshers or experienced can apply
• Excellent in Verbal English
• Willing to work in Night Shifts
• Knowledge on PC, Excel & Good Typing.

Venue :
Black and White Business Solutions Pvt Ltd, #721, 2nd Floor, CMH Road Indiranagar Bangalore-560038 Land Mark: CMH Bus-stop or KFC Bus-stop.

Contact : Swetha @ 9739222875

Email your resumes to :- hr2875@blackwhite.in

**PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S**