International Non Voice Process Jobs in Bangalore - Betsol
Job Description
Job Description:
- TSE will be responsible to provide chat and voice support to our international clients in The US, Canada and UK.
- TSEs should have the ability to handle multiple chats simultaneously.
- Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
- Responsible for responding to customers in an efficient and professional manner
- Handles and resolves technical queries; identifies and escalates accordingly
- Meets expectations regarding productivity as defined by the processor manager
- Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and Guidelines
- May be required to perform other tasks as requested, assigned, or directed
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
- Flexibility to work extended hours with minimal notice during high volumes
- Working days: 5 days a week - Weekly off 2 days (Rotational) and not necessarily (Saturday / Sunday)
Job Particulars
About Company
About BETSOL:
BETSOL is a US-based IT company based out of Denver, Colorado. The India operations were started in late 2012 with Bangalore as its headquarters. We do custom software development, enterprise data architecture, network engineering and operations, quality assurance and technical support.
Over the years we've built a solid team of accomplished professionals who bring varying backgrounds and skills to expand the creative potential of the company. This significantly contributes to the quality and reliability of our services. Our specializations and experience ensure that that we consistently deliver superior services and products to our customers.
Our net promoter score is twice the industry average and we continue to grow based on the quality of our work
