International Telecaller Jobs Opening in Safebooks Global at Satellite, Ahmedabad
International Telecaller
Job Description
Job Summary:
We are seeking an enthusiastic, results-driven International Telecaller to handle outbound and inbound calls for clients based in international markets such as the USA, UK, Canada, Australia, and others. The role involves making cold or warm calls to potential customers, answering queries, offering solutions, and building strong relationships to convert leads into customers or provide excellent post-sales support.
The ideal candidate should have excellent communication skills in English, an understanding of international call etiquette, and the ability to work night shifts or in time zones matching client regions.
Key Responsibilities:
1. Outbound Calling & Lead Generation:
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Make outbound calls to prospective clients or leads across international regions.
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Introduce the company’s products or services, explain features, and handle objections effectively.
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Generate qualified leads and schedule follow-up calls or demos with sales representatives.
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Meet or exceed daily, weekly, and monthly call targets and conversion goals.
2. Inbound Support & Query Resolution:
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Handle incoming calls from international customers regarding product inquiries, complaints, or support requests.
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Provide appropriate solutions or direct calls to the relevant department for resolution.
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Maintain a high level of professionalism and empathy during customer interactions.
3. Communication & Customer Engagement:
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Communicate clearly and confidently in English with global clients.
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Build rapport with customers by understanding their needs and maintaining a polite and engaging tone.
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Maintain accurate records of calls, conversations, feedback, and outcomes in CRM tools or call management systems.
4. CRM & Reporting:
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Update customer databases and input call outcomes in real-time using CRM software (e.g., Salesforce, Zoho, HubSpot).
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Prepare daily call reports and performance summaries for management review.
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Share customer insights and objections with the sales or product team to refine outreach strategies.
5. Process Compliance & Quality Assurance:
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Follow company policies and standard operating procedures (SOPs) during each call.
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Ensure compliance with international telecalling norms such as GDPR (Europe) or TCPA (USA).
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Participate in call quality audits and training sessions to improve performance.
More information about this International Telecaller Job
Please go through the below FAQs to get all answers related to the given International Telecaller job
- What are the job requirements to apply for this International Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an International Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International Telecaller position?
- Ans: There are immediate 1 job openings for International Telecaller in our Organisation.
Job Particulars
About Company
Boost your firm’s efficiency with expert Tax, Auditing and Accounting services delivered by experts hired by Safebooks.
As your offshore staffing partner, Safebooks manages the entire lifecycle: From Onboarding to HR, Payroll and Administration of Staff Assigned to You.
Ahmedabad 
Freshers 
Salary not disclosed 
BA
Ahmedabad
Freshers
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Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Delhi, Ahmedabad, Gurgaon
Freshers
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12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
10th Pass (SSC) 
