International Voice Jobs in Delhi,Faridabad,Gurgaon - Epicsource Solution

We need to hire 50 candidates for International Voice Campaign at Gurgaon .

Find below more details:

• As our Enterprise business continues to grow, our Customer Support organization needs to evolve and adapt in order to continue providing world class service to our customers. 
• One key step in our evolution is the creation of a centralized Service Desk which is able to take in issues from our customers regardless of the support channel. 
• The primary function of the Service Desk is to triage, resolve where possible, prioritize and quickly connect our customers to the best available resource to resolve their issues.
  

What you’ll need to succeed :

• Ability to assess customer sentiment at all stages during thecommunication
• Ability to drive issues through the organization with urgency
• Ability to communicate verbally orinwriting with the appropriate level of etiquette, timeliness and professionalism
• Ability to understand the business impact ofissues
• Ability to stay calm under stressful conditions while driving issues forward
• Ability to quickly learn and apply new knowledge and concepts.

Skills Experience & Qualifications:

• University graduate with a technical focus
• 2+ years previous Technical Support Center experience required with an emphasis on business to business interactions
• Knowledge of Adobe products will be preferable
• Experience in supporting software applications with an emphasis on server based applications.
• Understanding of digital marketing applications including content management, email marketing and website data analytics.
• Basic knowledge of website design, JAVA Script and networking is anadvantage
• Experience working in a team environment and managing a diverse work load
• Outstanding written & verbal communication skills.
• CTC: 3,96,000 TO 4,44,000 (Per Annum)
  
• University graduate with a technical focus
  
• Required Excellent English Communication