Greeting from Black and White Business Solutions Pvt Ltd !!
Immediate Hiring For - Chat Support (Non-Voice)
• Rotational Shift / US SHIFT
* Candidate Should be in Bangalore Location for an Interview
** Excellent in English communication is Mandate
*
Interface with Customers via Inbound Email Chat over the Internet for the purpose of passively assisting the customers.
Contact : HR Neharika - 9741433322Email - hr3322@blackwhite.in
Roles and Responsibilities
Greet Customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
• Support Customers across telecommunications,
Financial Services & Healthcare vertical.
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile
• Any Graduate Fresher OR Under-Graduate dropout.
• Excellent verbal and written communication skills.
• Flexible with a 24/7 Environment.
• Salary up to 30K & attractive Incentives amount.
• To provide best-in-class Customer support to customers over Voice.
• Take end-to-end ownership of customer issues reported.
• Research, diagnose, and identify solutions to resolve customer issues.
• Document solutions in the form of knowledge base, notes, and Articles and help build a robust knowledge base that can be referred to in the future.
Desired Candidate Profile
• Fresher (only Voice) or Experienced(Voice and Non voice).
Prefer a minimum of 6 months of experience in International Customer support Inbound / Outbound Voice
• Graduate & under Grads freshers or experienced can apply
• Excellent in Verbal English
• Willing to work in Night Shifts
• Knowledge of PC, Excel & Good Typing.
Venue :
Black and White Business Solutions Pvt Ltd, #721, 2nd Floor, CMH Road Indiranagar Bangalore-560038 Land Mark: CMH Bus-stop or KFC Bus-stop.
Contact :
HR Neharika - 9741433322Email - hr3322@blackwhite.in
Qualifications-12th Pass (HSE),Any Graduate
