International Voice Process Jobs in Bangalore - Black And White Business Solutions

FEATURED JOB

International Voice Process

Black And White Business Solutions

0 Years

12000 - 30000 Monthly

Expired

Posted: 06 May 21

Job Description

Dear Candidate's, Greeting from Black and White Business Solutions Pvt Ltd !!

Immediate Hiring For - Chat Support ( Non Voice )

• Rotational Shift / US SHIFT

* Candidate Should be in Bangalore Location for an Interview

** Excellent in English communication is Mandate

* Interface with Customers via Inbound Email Chat over the Internet for the purpose of passively assisting the customers.
Contact : HR Meda - 9741433322Email - hr3322@blackwhite.in

Roles and Responsibilities

Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.

• Support Customers across Telecommunication, Financial Services & Healthcare vertical.

• Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile

• Any Graduate Fresher OR Under-Graduate drop out.

• Excellent verbal and written communication skills.

• Flexible with 24/7 Environment.

• Salary up to 30K & attractive Incentives amount.

• To provide best in class Customer support to customers over Voice.

• Take end to end ownership of customer issues reported.

• Research, diagnose and identify solutions to resolve customer issues..

• Document solutions in the form of knowledge base, notes and Articles and help build a robust knowledge base which can be referred in the future.

Desired Candidate Profile

• Fresher (only Voice) or Experienced(Voice and Nonvoice ). Prefer Minimum 6 months of experience in International Customer support Inbound / Outbound Voice

• Graduate & under Grads freshers or experienced can apply

• Excellent in Verbal English

• Willing to work in Night Shifts

• Knowledge on PC, Excel & Good Typing.
Venue : Black and White Business Solutions Pvt Ltd, #721, 2nd Floor, CMH Road Indiranagar Bangalore-560038 Land Mark: CMH Bus-stop or KFC Bus-stop.
Contact : HR Meda - 9741433322Email - hr5563@blackwhite.in

Qualifications-12th Pass (HSE), Any Graduate