International Voice Process Job in INNOVALUS TECHNOLOGIES at Chennai-Others, Chennai

International Voice Process

INNOVALUS TECHNOLOGIES

0 Years

18000 - 25000 Monthly

Expired

Posted: 06 Jul 20

Job Description

Dear Folks,
Greetings from Innovalus Technologies!!!
Opening for International voice process
Location: Chennai
CTC: 2.25LPA - 3LPA
NP: 1 week
 Responsible for answering inbound calls and chats from AT&T customers, resolve their primary query(Billing, Account management, Orders) and add value by selling products/services for new/existing AT&Tcustomers.

 Should be able to perform under pressure and cope up with the dynamics of the process.

 Should have an aptitude for sales

 Aim to retain customers through excellent service and attention to detail.

 Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required

 Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and tenacity.

 Remain updated with the process and product updates, technology applications and utilities.

 Utilize various internal and client-based tools and applications for customer management and servicing

 Achieve and exceed KPIs

 Ability to work in a complex multitasking environment (navigating through multiple on-line systems)

 Preferably with knowledge on interpreting monthly bills, American TV and sports entertainment(channels, movies, TV series), latest wireless mobile phones and various internet usage/speed.