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International Voice Process Jobs in Navsari,Surat,Valsad - Votiko

International Voice Process

Votiko
Expired

Posted: 18 Mar 20

Job Description

Job Description


Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

  • Follow up customer calls made wherever is necessary
  • Should be able to answer to emails timely ensuring adherence to the process standards.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Education and Experience :-

  • Graduate or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency, especially ENGLISH.
  • Knowledge or some experience in a call centre or customer service environment
  • Good data entry skills

Key Competencies and Skills :-

  • Strong problem solving abilities on technical
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail
  • Team work
  • High level of professionalism

Ø  5 Working Days (Sat-Sun Off)

Ø  Salary: ₹15,000 to - ₹30,000.00 /month

Ø  Location: Majura Gate, SURAT

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id894359
Job Category Diploma , BPO
Locality Address
Country India

About Company

Votiko
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