International Voice Process Jobs Opening in Epiv solutions at Viman Nagar, Pune

Job Title: International Voice Process

Skills required:

Good communication, computer knowledge

Experience – 0-3years

Job Overview:

In our international voice process team, you will be responsible for delivering exceptional customer service to our global clientele. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities:

-Manage incoming calls from customers regarding inquiries, complaints, product support, and general assistance. Make outbound calls for follow-up, resolution, and customer feedback.

-Demonstrate a positive and professional attitude in all customer interactions. Strive to exceed customer expectations by providing accurate information, timely assistance, and personalized solutions.

-Listen actively to customers to understand their concerns, requirements, and preferences. Offer appropriate solutions and alternatives to address their needs effectively.

-Investigate and resolve customer complaints, issues, and escalations promptly. Utilize available resources and escalate complex problems to the relevant departments for resolution.

-Stay informed about the company's products, services, policies, and procedures. Continuously update your knowledge to provide accurate information and assistance to customers.

-Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system. Ensure all customer documentation is complete, organized, and up-to-date.

Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences. Promote new offerings and promotions effectively.

Follow established quality standards, scripts, and guidelines for customer interactions. Ensure adherence to company policies, compliance regulations, and ethical standards.

1. What are the job requirements to apply for this International Voice Process job position?
   
   • Ans: A candidate must have a minimum of 0 to 3 year experience as an International Voice Process


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This International Voice Process is a Full Time in Pune.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This International Voice Process is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the International Voice Process position?
   
   • Ans: There are immediate 1 job openings for International Voice Process in our Organisation.