International Voice Process Jobs Opening in Wroots global at Bellandur, Bangalore
International Voice Process
Wroots global
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Posted: 13 Aug 25
Job Description
INTERNATIONAL VOICE PROCESS
*UG -Graduate Fresher - Experienced
More information about this International Voice Process Job
Please go through the below FAQs to get all answers related to the given International Voice Process job
*UG -Graduate Fresher - Experienced
*Loc : Bellendur
* US Shift 5 Days working - 2 Rotational off
* US Shift 5 Days working - 2 Rotational off
*Cab facilities available
* package: upto 4LPA
Key Responsibilities:
1. Call Handling
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Manage inbound and outbound calls with international clients professionally.
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Provide accurate information, resolve issues, and answer queries efficiently.
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Maintain high standards of courtesy, clarity, and professionalism on all calls.
2. Customer Support & Query Resolution
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Understand customer needs and provide appropriate solutions.
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Escalate complex or unresolved issues to supervisors as needed.
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Follow up with clients to ensure satisfaction and resolution.
3. Sales & Service
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Promote company products or services during calls.
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Convince potential clients to opt for products or services based on their needs.
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Document lead information and maintain a CRM database.
4. Documentation & Reporting
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Record call details, resolutions, and client feedback accurately in CRM or internal tools.
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Generate periodic reports on call volume, customer satisfaction, and issues resolved.
5. Compliance & Process Adherence
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Adhere to company policies, process guidelines, and international communication standards.
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Maintain confidentiality of client data and sensitive information.
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Follow scripts and escalation protocols as required.
Key Skills & Competencies:
1. Communication Skills
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Excellent spoken English, clear pronunciation, and listening skills.
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Ability to communicate effectively with international clients.
2. Customer Service Orientation
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Patience, empathy, and professionalism when handling client queries.
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Ability to maintain calm and polite behavior under challenging situations.
3. Problem-Solving & Decision Making
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Analytical thinking to identify the root cause of issues.
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Provide quick and effective solutions during client interactions.
4. Technical & Digital Skills
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Basic computer knowledge, including MS Office and CRM systems.
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Ability to navigate support tools, ticketing systems, and internal applications.
5. Adaptability & Multitasking
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Comfortable working in night shifts or rotational shifts based on international time zones.
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Ability to manage multiple client queries simultaneously.
6. Cultural Sensitivity
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Awareness of international clients’ cultural nuances, customs, and communication styles.
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Respectful and professional conduct to build rapport and trust with clients.
More information about this International Voice Process Job
Please go through the below FAQs to get all answers related to the given International Voice Process job
- What are the job requirements to apply for this International Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an International Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International Voice Process position?
- Ans: There are immediate 1 job openings for International Voice Process in our Organisation.
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2734281
Locality Address Bellandur
State Karnataka
Country India
About Company
Wroots global
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