International Voice Process Job in Black And White Business Solutions at Bommanahalli, Brookefields, BTM, Bangalore

** Excellent in English communication is Mandate 

* Interface with Customers via Inbound Email Chat over the Internet for the purpose of passively assisting the customers.
Contact : Pooja @ 9686680264Email - hr0264@blackwhite.in
Roles and Responsibilities
Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
• Support Customers across Telecommunication, Financial Services & Healthcare vertical.
• Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile
• Any Graduate Fresher OR Under-Graduate / drop out.
• Excellent verbal and written communication skills.
• Flexible with 24/7 Environment.
• Salary up to 30K & attractive Incentives amount.
• To provide best in class Customer support to customers over Voice.
• Take end to end ownership of customer issues reported.
• Research, diagnose and identify solutions to resolve customer issues..
• Document solutions in the form of knowledge base, notes and Articles and help build a robust knowledge base which can be referred in the future.

Desired Candidate Profile

• Fresher (only Voice) or Experienced(Voice and Nonvoice ). Prefer Minimum 6 months of experience in International Customer support Inbound / Outbound Voice
• Graduate & under Grads freshers or experienced can apply
• Excellent in Verbal English
• Willing to work in Night Shifts
• Knowledge on PC, Excel & Good Typing.

Venue :
Black and White Business Solutions Pvt Ltd, #721, 2nd Floor, CMH Road Indiranagar Bangalore-560038 Land Mark: CMH Bus-stop or KFC Bus-stop.
Contact : HR Pooja @ 9686680264Email - hr0264@blackwhite.in

Regards, Pooja