International Voice Support Jobs Opening in Black And White Business Solutions at Nagawara, Bangalore

Currently Hiring For International Voice Support for E- Commerce.

Candidates with 0 - 4 years experience in International Customer Support Can apply.

Undergraduates and Graduates with any discipline can apply

Looking out for Immediate Joiners

 Location- Bangalore

About this role:

In this role, you will:

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
• You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
• Decisions that are made by you will impact your work and may impact the work of others
• You would be an individual contributor and/or oversee a small work effort and/or team.
• Please note this role may require you to work in rotational shifts

Benefits

• Attractive incentive structure.
• 2 way cab facilities

1. What are the job requirements to apply for this International Voice Support job position?
   
   • Ans: A candidate must have a minimum of 0 to 3+ year experience as an International Voice Support


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), 12th Pass (HSE), Other Graduate
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 and 30000 Monthly. The Salary will depend on the interview. This International Voice Support is a Full Time in Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This International Voice Support is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the International Voice Support position?
   
   • Ans: There are immediate 1 job openings for International Voice Support in our Organisation.