International Voice Technical Support Jobs in Indore - Gold Leaf
International Voice Technical Support
Gold Leaf
1 to 3 Years 
250000 - 300000 Yearly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 17 Feb 17
Job Description
JOB ROLE:
- Support multiple cloud service products and will need to maintain professional multilingual correspondence with clients and keep upto- date with new product offerings.
- The primary tasks of this team consist of verifying caller identity, creating cases in the incident management system, and resolving technical issues.
- In instances where an issue cannot be resolved with available resources, agents are expected to thoroughly and accurately record the customer’s inquiry and initiate the escalations.
JOB DESCRIPTION:
- Excellent verbal and written communication skills, as well as strong analytical and problem solving skills
- 12+ months related experience in a technical support Experience in BPO
- Working knowledge of incident management systems (developed in training)
- Supporting the configuration, operation and troubleshooting of basic email, web hosting and VPS issues
- Able to configure and troubleshoot computer and networking issues;Understanding of terminology and concepts, including but not limited to: POP3/IMAP Exchange and VPNs Triage and troubleshooting for basic email and hosting products No certification requirement Undergraduate/Graduate/Post Graduate
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (1 to 3 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id275076
Job Category Diploma , 1 to 3 Yr Exp , Tech Support
Locality Address
State Madhya Pradesh
Country India
About Company
Gold leaf is the fastest emerging company in the HR industry having multiple verticals. We are a think tank company which is into Research, Training, HR consulting, Talent management, HR specific Software Development and Talent Acquisition. We do all this in only HR DOMAIN.
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