Inventory Lead Jobs in India - For a client of TeamLease Services Ltd
Job Description
Inventory Lead
Role Description:-
This role is for a CMDB & Discovery specialist in Servicenow for Adaptive Management Services (AMS) & Advisory and & Professional Services, CSC Bangalore.
Role Description:
§ Setting up a CMDB process comprising analysis, plan, design and implement phase.
§ Manage all customer CMDB’s end to end and run scheduled report outs.
§ Provide configuration management support to multiple IT projects simultaneously.
§ Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
§ Must have experience in implementing and using configuration management for multi-environment IT applications.
§ Ability to implement and work on various IT Infra & Application using Servicenow Discovery & Service Mapping is a prerequisite.
· Having deep knowledge of Business Service Maps and configure Availability reporting is a must
§ Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
§ Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.
§ Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.
§ Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
§ Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.
Skills
· Analysis skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM solution
· Design/architect skills: Ability to define and design CM standards for the technology
· CM process skills: Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them
· Scripting skills: Ability to automate major processes
· Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
· Customer service and communication skills: Ability to work graciously with users while resolving their issues
· Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively.
