Issue Resolution Analyst Jobs in Chennai - Athenahealth
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for Issue Resolution Analyst to join our Customer Service division. You will be resolving and addressing inquiries related to operational workflows within our products.
The Team: Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience.
Job Responsibilities
We are looking for Issue Resolution Analyst to join our Customer Service division. You will be resolving and addressing inquiries related to operational workflows within our products.
The Team: Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience.
Job Responsibilities
- Reviewing and resolve issues reported by our clients and internal stakeholders
- Provide resolution that impacts processes across operations to optimize processes and prevent future issues
- Adhere to SLAs and SLCs of the team
- Contribute constructively to achieve business goals of the team
- Any Bachelor’s degree is preferred
- Minimum 2+ years of professional experience, US healthcare experience preferred
- Our Mission: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- Our Location : This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune .
- Our Culture: At athenahealth, our employees (or “ athenistas ”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces .
Job Particulars
Role it software engineer
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1012096
Job Category IT/Software , Diploma
Locality Address
State Tamil Nadu
Country India
About Company
athenahealth
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