Issue Resolution Analyst Jobs in Chennai - Athenahealth
Job Description
Eligibility:
- B.E/B. Tech/Any PG, engineering graduates from 2018 & 2019 batch with 55% and above throughout in their academics.
Job Overview:
Complex cases – This Operational area provides support to clients around the claim adjudication process as it relates to claim follow up, denials, corrections, appeals and remittance tracking. By reviewing and resolving issues reported by our clients and internal stakeholders, Issue Resolution works to impact process gaps across Operations to optimize processes and prevent future issues. Candidates should thrive on problem solving complex issues and improving the client experience through high quality issue reduction and prevention. Candidates should also possess attention to detail and accountability for their responsibilities which will include trending of data and proposing process solutions.
Qualifications: An ideal candidate will possess the skills necessary to provide consistent, effective customer service support. All candidates must possess a strong desire to learn, as well as embrace athenahealth's unique problem-solving and creative-solutions based approach to our work while adhering to our Corporate Compliance Code. Applicants should be excited by the prospect of working in a dynamic environment of continual change/improvement, driven by our rapid rate of growth. As such, qualified candidates must possess strong analytical, communication, and organizational skills, and be detail oriented, in order to provide on-going support in the client service department.
Job Description:
- Excellent problem solving and investigative skills
- Excellent organization and time management skills
- A strong passion for delighting customers Understanding of the needs of our clients and how attainment of our goals will meet those needs;
- Focus on quality of service as our driving principle; Understanding of, and dedication to,continuous improvement of our processes and ourselves to support athena’s mission;
- Eagerness to participate in change-oriented endeavors geared toward expanding our capabilities;
- Willingness to vary job responsibilities as required to meet the needs of our clients;
- Desire to learn as much as possible about our core systems;
- Mastery of Microsoft Office applications, including Outlook, Word, Excel and Powerpoint; Proficiency with Visio a plus
Desired Skills:
- Dedication to the corporate mission to become the most trusted and effective business service to health care providers in the world
- Commitment to athenahealth’s social mission to improve the quality of healthcare for all
- Commitment to athenahealth’s Corporate Compliance Code, including escalation of all compliance issues through the chain of command and to the company’s Compliance Officer and/or General Counsel
- Unconditional support of athenahealth’s cultural mission to be a community of teachers, learners and winners, including: Belief in the primacy of the group over the individual – that “super- performers” are those who most help the performance of those around them rather than those who produce the most themselves
Creating a virtuous circle of learning and innovation through fostering his/her innate curiosity and desire to:
- Master his/her job,
- Innovate in his/her area of responsibility, whatever its scope
- Teach other athenistas about what s/he has learned
Skills for Analysts required, but not limited to:
- Ability to gather, manage and synthesize large amounts of information efficiently, effectively and creatively
- Ability to communicate in English clearly both written/verbally (Required)
- Ability to troubleshoot/problem-solve (Required)
- Maniacal attention to detail
- Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company
- Proficiency in Internet and MS Office as well as strong computer literacy and/or the comfort,
- ability and desire to advance technically
- Experience with data collection and mining
- Able to translate from individual scenarios to systems impact (Preferred)
- Willingness to embrace teamwork and frequent change (Required)
- Background in report creation and spreadsheet analysis
- Proven ability to meet deadlines in a fast-paced environment
- Experience using multiple mediums to resolve daily tasks
- Organization and Drive
- Comfortable working in a professional, diverse corporate setting;
- Ability to maintain poise and a sense of humor in stressful situations
- Understanding of the process of medical billing and medical terminology, a plus
- Bachelor’s degree or equivalent preferred
Job Location: Chennai, Tamilnadu.
Salary: Upto INR 3,00,000 LPA
Interview Process:
- F2F round
Job Particulars
Role others
Education BE/B.Tech, Any Post Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id851097
Job Category Others
Locality Address
State Tamil Nadu
Country India
About Company
athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit www.athenahealth.com
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