IT Hardware Engineer Jobs - Chennai - Happy Jobs Worldwide Solutions

Position: Network Engineer

Location: Chennai 

Required skill set:

 ·         LINUX plus networking

·         Excellent Communication skills

·         Flexible for shifts: 24/7 Rotational

Salary: 12-13 lakhs per annum

Primary Responsibilities and Duties:

 •             Troubleshoot on Level 2 Calls from customers.

•             Ensure consistent customer satisfaction.

•             Document all communication with customers in the CRM.

•             Notify/Discuss with TL/Manager on tickets that require assistance.

•             Timely handoff (escalation) of cases that require technical escalation to L3 TAC.

•             Plan and constantly work on upgrading tech and product expertise.

•             Contribute to the knowledge base/ Tech Forum

Basic Criteria: 

•             3-7+ years’ experience in configuration and troubleshooting high-end networks and security appliances.

 •             The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.

 •             Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.

 •             Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.

 Basic Skill Set:

 •              Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

 •              Experience in  VLANS, Tagging - IEEE 802.1q.

 •              Experience in IPSEC VPN/SSL-VPN/ DMVPN/OPENVPN /NAT/GRE

 •              Experience on routing protocols – RIP V1/V2, OSPF, BGP, QOS

 •              Experience on basic Firewall concepts like Interface base or Zone base.

 •              Experience on Virtualization VMWARE ESXi, Hyper-V, Xen, KVM

 •              Experience on Linux Administration.